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Follow the links below to read the different warranties for the different companies we are doing business with.

 

Mattresses/Foundations     

10-Year Full Warranty Coverage

This warranty covers all components and covers against defects in materials and manufacturing. Should a failure occur in any of these components, including the spring, core, basic construction or cover, we will gladly repair or replace your mattress and/or box spring at our discretion. You will be asked only to cover the cost of shipping. This warranty is F.O.B. South El Monte, CA and is not transferable.
 

While we strive to ensure your satisfaction, a few conditions beyond our control may invalidate this warranty:

- Our extensive commitment to superior quality and raw materials results in a mattress so luxuriously dense that its weight must be supported and distributed properly across the foundation. As a result, the warranty will be invalidated should the mattress be used either without our box spring.

- The mattress has been folded or bent.

- The box springs have not been properly supported.

- There are signs of improper care such as stains, burns or compacting due to insufficient turning.

Please note that we cannot be responsible for claims associated with the handles, normal wear, fading or stains to the cover, issues of firmness, allergies or sensitivity to the materials.

The natural components of your mattress will respond to interactions with the human body. Gentle body impressions and subtle shifts in support characteristics are perfectly normal. They will in no way diminish the performance of your sleep system.

Your mattress and box springs are free from known defects, created under a pledge of providing superior construction and attention to detail.


 

Mattress Exchange Policy

We offer a 30-day comfort exchange policy for our mattresses and sets. You can exchange the mattress for a different one anytime within that 30-day window. However, you are responsible for the difference in price (if any) and all round trip shipping costs to the factory in South El Monte, California, near Los Angeles. Unfortunately, Natural Living By Choice cannot refund the purchase price, since bedding and mattresses are not resalable by law once they are purchased. This is a federal law of the United States.